Questions and Answers - FAQ

Nadav Art
It is a family business that manufacturer products in the field of Jewish culture and traditional tools inspired by the Jewish religion. We mainly manufacturer High quality and handmade Judaica that made from 925 sterling silver or Anodized aluminum. In addition we also manufacturer unique Jewish jewelry that made from 14k gold and sterling silver.
Our work consists of handcrafted art, from traditional silverware to a more modern line of Judaica, tableware, and jewelry made from anodized aluminum.

Our products are lovingly created using a unique combination of advanced manufacturing methods and classic handcrafting techniques, such as hammering and enamel, with accents of semi-precious stones.

He is the founder of our company and the man who designed all the products you see in our website and In our physical store in Jerusalem.a little about Avi Nadav, Avi is a third generation artist and silversmith, trained at Bezalel Academy of Arts and Design in Jerusalem.his work are consists of handcrafted art, from traditional silverware to a more modern line of Judaica, tableware, and jewelry made from anodized aluminum.

The site is secured with a high level of security and data privacy. In order to minimize disclosure of information, we use the PCI standard and do not save the credit information of the users. Also, in order to increase the security of your account, we recommend that you keep your user information and password confidential, change your password frequently, and of course be careful not to give it to anyone.

We offer international shipping worldwide
We have two main types of deliveries:

1. Standard delivery that takes between 10 and 14 business days and costs $10 if your purchase amount is up to $600
Over $600 you get free express delivery from us

2. Express delivery that takes between 2-4 business days to arrive anywhere in the world and costs $35
If your purchase amount is up to $600 over $600 you get free express delivery from us

* Our express delivery option includes a lead time of between 2 – 4 business days even to Australia and New Zealand

(standard shipping) which costs $10 and takes between 10-14 business days to arrive in the US.
Shipping can be upgraded to DHL express shipping which costs a total of $35 and takes between 2-3 days to arrive anywhere in the United States.

** To the New York area DHL express shippings can arrive up to 2 business days!

Yes, we can pick up your product(s) from our store if you ordered on one of our websites, but you will be required to pay the VAT since only products that have left the country abroad are exempt from VAT

** The current VAT rate in Israel is about 17% and this will also be the percentage of the payment that will be added to the payment you have already paid for the product(s) you purchased from our websites if you wish to collect the product(s) yourself from our store

1. In order to purchase a GIFT CARD for the Nadav Art website, click here

2. Enter the details of the buyer, and the details of the person you want to buy the gift from

3. The recipient of the gift will receive instructions from us on how to use the GIFT CARD and enjoy it on the website.
For more questions, please contact us. Click here to contact us

The password can be easily recovered in the personal area of ​​the site or click on I forgot my password when logging in to the site. After that you will be asked to fill in the email with which you registered on the website and the password recovery email will be sent to you there. Now you can choose a new password.

Please send us an email that you would like to be removed from the site’s mailing list
To email: to email address – service@nadavart.com

Coupon Code Nadav Art  

How do I use the coupon code I received?
The coupon code you received must be entered in the place designated for it during the checkout first step at the top of the payment page.

After that you need to enter the coupon code and press the button below of: APPLY COUPON.


You cannot redeem more than one coupon code per purchase.

You can get free express delivery that arrives up to 3 days from a transaction amount of $600 or more on all website products, no matter the size or price of the product!

You can buy on the site as a guest or log in with your Google account. We recommend registering to the site to make your shopping process more enjoyable, easier and more convenient. As registered users you can save favorite items, your shipping addresses, credit card details, track your order history and keep up to date with the most valuable items and sales that we offer!!

We will of course start manufacturer your product(s) as soon as we can!

But if it takes us more than two weeks to produce your product, we will update you and offer you alternatives of the product such as same design but different color / or a very similar design

In such a situation you should contact our customer service and we will help you as much as possible

* If you are unable to place an order while we are not working, we will get back to you as soon as the customer service is back in operation

We work from Sunday to Thursday,

(Our operating hours are from 10:00 am Israel time until 18:00 Israel time)

We are very sorry to hear that the product did not satisfy you. The shipping cost back to us and the cost of the Israeli customs clearance will cost more than $150 for the product so we don’t think it’s worth it. I can of course give you a discount coupon for your next purchase
* Or if you want, you can return it to us when you arrive in Israel or someone else from your coordination who arrives to Israel

can return it to us in perfect, unused condition and receive a full refund for the product

(We only accept product returns only on orders from our official website – https://www.nadavart.com)

We as a company are responsible for all our products arriving clean and shiny at our customer’s home.
Please send us pictures of the product with your order number and has it been used before?

  • If no more than a month has passed since the order, we will advise you to take it to a cleaning company or a silversmith and we will refund you the  price of the cleaning and polishing that  paid upon showing a receipt, as the shipping costs make return not financially viable for both you and me
  •  
  • (This request must be confirmed through our Customer Service before you do it!)

As a company that is only responsible for the production of the product\s, we are not responsible for the taxes imposed by to each and every country in the world,and we cannot control it. There are different tax rules in every country and we operate according to the same rules, we are not responsible for the tax regulations. We ship to many countries all over the world and  yet we are not aware of all the tax laws in all of these countries.
Therefore, if taxes are required to be paid on our product\s for one reason or another, they will be solely the responsibility of the customer who purchased the product so that he can receive the product from customs.

* In most countries the payment of taxes is not required at all on religious products (in the United States, for example, there are almost no taxes in any country within the United States, of course this can be change at any moment.)

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